FAQs
What is your return policy?
If we ship you the wrong item by mistake, we’ll do everything we can to make it right. Once we confirm your order information, we’ll email you a prepaid return shipping label.
If you ordered the wrong item or simply aren’t satisfied, we’ll refund your purchase minus shipping costs once the item is returned and confirmed. There is a 15% restocking fee on complete bikes and a 10% restocking fee on everything else.
For the full returns policy, please see our Return page.
How do I order a custom wheel build?
You can contact us directly for custom wheel build info and ordering, or simply add the individual parts to your cart.
Are deposits refundable?
NO! On certain occasions we may require deposits for custom builds or other items. These are non-refundable and ensure our business can continue to operate smoothly.
Why should I order from Powers Bike Shop instead of another company?
Chad Powers, the owner, raced BMX for 15+ years. He’s a master wheel builder and bike mechanic. When you buy from us—not the big box guys—you’re getting rider-tested, rider-approved products, installed free of charge.
We’re a small, family-owned shop, and BMX is our passion. That’s what drives us every day.
How do I get sponsored or join the Powers Bike Shop Factory Team?
We recruit riders through our own channels—no recruiters, no resumes. We believe riders should ride for their own reasons, not for a sponsorship.
We choose team riders based on effort, attitude, culture match with Powers Bike Shop, personality fit, and yes, athletic ability. There’s no formula of titles or tricks for what makes someone team material. Above all, the Powers Bike Shop team is a family.
Can I have some stickers?
We include stickers with online and phone orders, or you can grab some from us at any race when you make a purchase. You can also send a self-addressed stamped envelope to:
Powers Bike Shop
3119 Williamsburg Road
Richmond, VA 23231
Is my credit card/personal information safe on powersbikeshop.com?
Absolutely. We take your security seriously. Our website and shopping cart platform are PCI compliant. You can learn more here: http://www.shopify.com/pci-compliant
In short, your data is encrypted end-to-end, making it extremely difficult for anyone to access your information.
When you create an account or subscribe to our email list, we never sell or share your info. Ever.
Can I get a discount or deal?
We run sales throughout the year, and the best way to stay updated is by joining our email list.
We also sponsor/co-sponsor several teams that receive discounts on select merchandise. To inquire about team discounts or co-sponsorship, email chad@powersbikeshop.com.
We’re a small, family-owned business—we don’t have the huge margins that big box shops do. Instead, we focus on delivering value through expert knowledge, quality parts, professional installation, and genuine relationships with riders and families.
Do you take saver stamps?
YES! We accept saver stamps for any order. Total up your order online, then mail your stamps to:
Powers Bike Shop
3119 Williamsburg Road
Richmond, VA 23231
Once we receive your stamps, we’ll process your order.